Redmond & Associates Complaints Handling Procedure
As a regulated RICS firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Stage One
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Michael J Redmond
4a Shawlands Court
Newchapel Road
Lingfield
Surrey
RH7 6BL
Tel: 01342 833448
We will acknowledge receipt of your complaint within 3 working days. We will investigate and respond to your complaint within 15 working days.
Stage Two
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress providers:
For Consumer Clients:
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury SP1 2BP.
Tel No. 01722 333306
Email - adm
For Business-to-Business clients:
The Neutral Evaluation Procedure for Surveying Disputes, IDRS Limited, 70 Fleet Street, London EC4Y 1EU.
Tel No. 020 7520 3800
Fax: 0845 1308 117
Email -
